Refund Policy
Diabic Plus comes with a 30-day full refund and one click cancel. What is covered, how to ask, how long it takes, and your rights, with Paddle as merchant of record.
Version 2.0, last updated November 6, 2026The short version
- 30-day full refundEvery Diabic Plus payment, for any reason, including renewals.
- Cancel in one clickUnder Billing in your account. You keep Plus to the end of the period.
- Back in 5 to 10 business daysTo your original payment method, depending on your bank.
- Paddle is merchant of recordPaddle takes the payment, handles tax and sends the refund.
We want Diabic Plus to be worth it. If it is not, you can get your money back within 30 days, or stop paying at any time. This policy explains how refunds and cancelling work, in plain English.
What the 30-day refund covers
The 30-day full refund applies to every Diabic Plus payment:
- Monthly plan, $9.99 a month.
- Yearly plan, $79.99 a year.
- Founding member plan, $59.99 a year.
- Renewals. Each renewal is a new payment, so it gets its own 30 days. If your yearly plan renews and you did not mean to keep it, ask within 30 days of the renewal date for a full refund.
The 30 days start on the day the payment is taken. If you joined before Diabic Plus opened on Nov 14, 2026, the 30 days still start on the day you paid.
You do not need to give a reason, and we do not ask how much of Plus you used.
How to ask for a refund
- Email contact@diabic.com from the email address on your Diabic account. You can also reply to your Paddle receipt, or use the link in the receipt to contact Paddle directly.
- Include the email on your account and, if you have it, the order number from your Paddle receipt.
- Tell us if you also want your account deleted. We will refund first and then delete it.
Once we approve the refund, Paddle sends it to your original payment method.
How long it takes
Refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank. If you have not seen it after 10 business days, email us and we will send you the refund reference to give to your bank.
Refunds are made in the currency you paid in, for the full amount you paid, including any tax Paddle charged.
What happens to your account after a refund
- Plus ends straight away when the refund is made. You will not be charged again.
- Your free account stays. Your progress, saved recipes, lists and keepsakes stay in your account, and Plus features lock until you join again.
- Founding seats. A refunded founding plan gives up its founding seat and the founding price. If you join again later, you pay the price on offer at that time.
Cancel versus refund
Cancelling stops the next payment. You keep Plus until the end of the period you already paid for, and then it ends. Nothing is refunded for the rest of that period, because you can keep using it.
A refund returns your money and ends Plus at once.
You can cancel at any time under Billing in your account, in one click, with no questions and no phone call. You can resume any time before the end of your paid period. If you cancel within 30 days of paying and also want your money back, ask for a refund as well.
Partial periods
After the 30 days, we do not refund part of a month or part of a year. When you cancel, your plan simply runs to the end of the period you paid for.
Failed or duplicate charges
Failed payments. If a renewal payment fails, Paddle tries again and emails you so you can update your card. You keep Plus while the payment is retried. If it still fails, Plus ends and your free account stays.
Duplicate or wrong charges. If you were charged twice for the same period, or charged after you cancelled, email us. We refund the extra charge in full, whenever you tell us, not only within 30 days.
Chargebacks
Please ask us first. A refund through us is faster than a chargeback, usually days instead of weeks, and it does not risk your card or account. If you open a chargeback with your bank, Paddle handles the dispute with your bank.
Purchases in the Diabic app
The Diabic app beta opens in February 2027. If you buy Plus in the app through the Apple App Store or Google Play, that purchase is made with Apple or Google, not Paddle. Their refund rules apply, and you ask them for the refund:
- Apple: reportaproblem.apple.com
- Google Play: play.google.com, under Order history
We are happy to help if you are not sure where you paid. Email us.
Your rights as a consumer
Nothing in this policy limits your legal rights where you live.
EU and UK. Consumers in the EU and UK normally have a 14-day right to withdraw from an online purchase. For digital services that start straight away, this right can end once the service begins, if you agreed to that at checkout. Our 30-day full refund is longer than the 14 days and applies whether or not the withdrawal right does.
Other countries. If your local law gives you more than this policy, for example a longer refund window, the law where you live applies.
Who handles your payment
Our order process is run by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle takes the payment, handles tax, issues invoices and receipts, and sends refunds. Paddle's buyer terms also apply to your purchase. We never see your full card number.
Changes to this policy
If we change this policy, we update the date at the top of this page. A change never takes away a refund for a payment you already made.
Contact
Questions about a payment or a refund? Email contact@diabic.com. Diabic is run by Mindantic LLC.